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SHIPPING & RETURNS

SHIPPING POLICY

Retail Customers

At Earth Friendly, we are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy below:

  • Processing Time:

    • Orders are typically processed within 2-3 business days, excluding weekends and holidays.

    • Processing times may vary during peak seasons or promotional periods.

  • Shipping Methods:

    • We offer standard and expedited shipping options.

    • Shipping costs are calculated based on the selected shipping method and the destination.

  • Shipping Times:

    • Standard Shipping: Estimated delivery within 3-7 business days.

    • Expedited Shipping: Estimated delivery within 1-3 business days.

    • Please note that these are general estimates, and actual delivery times may vary.

  • Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package's journey.

  • Shipping Restrictions:

    • We currently only ship within the United States.

    • P.O. Box addresses are accepted for standard shipping only.

  • Free Shipping:

    • Enjoy free standard shipping on orders over $75 within the contiguous United States.

  • International Shipping:

    • At this time, we do not offer international shipping for retail orders.

Wholesale Customers

For our esteemed wholesale partners, we aim to facilitate efficient and timely deliveries. Please refer to the following wholesale shipping guidelines:

  • Processing Time:

    • Wholesale orders are typically processed within 2-3 business days, excluding weekends and holidays.

    • Processing times may vary based on order volume.

  • Shipping Methods:

    • Wholesale orders are shipped using reliable freight or carrier services, and shipping costs are calculated based on the order volume and destination.

  • Shipping Times:

    • Wholesale shipping times vary based on the shipping method selected and the destination.

    • Our Wholesale Support team will provide estimated delivery times upon order confirmation.

  • Order Tracking:

    • Wholesale customers will receive a shipping confirmation email with tracking information once the order is dispatched.

  • International Shipping:

    • Earth Friendly offers international shipping options for wholesale orders. Contact our Wholesale Support team at info@earthfriendlyutensils.com for details.

At Earth Friendly, we strive to meet and exceed your shipping expectations. If you have any specific shipping inquiries or requirements, please contact our Customer Service or Wholesale Support teams. Thank you for choosing Earth Friendly!

RETURN & EXCHANGE POLICY

Retail Customers

At Earth Friendly, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return policy. Please review the guidelines below:

  • Eligibility:

    • Returns are accepted for unopened and unused items in new condition.

    • The return must be initiated within 90 days from the date of purchase.

  • Return Process:

    1. Contact our Customer Service team at info@earthfriendlyutensils.com to initiate the return process.

    2. Provide your order number, a brief explanation of the reason for the return, and any relevant details.

    3. Our Customer Service team will guide you through the return process, including providing a return authorization if necessary.

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

  • Refund:

    • Upon receiving and inspecting the returned items, we will issue a refund for the purchase price, excluding any shipping costs, or will be happy to offer you a credit for another item.

 

Wholesale Customers

For our valued wholesale partners, we understand the importance of a smooth and efficient return process. Please refer to the following guidelines:

  • Eligibility:

    • Returns are accepted for unopened and unused items in new condition.

    • Wholesale returns must be initiated within 90 days from the date of purchase.

  • Return Process:

    1. Contact your dedicated Account Manager or our Wholesale Support team at info@earthfriendlyutensils.com to initiate the return process.

    2. Provide your wholesale account information, order details, and a brief explanation of the reason for the return.

    3. Our Wholesale Support team will guide you through the return process, including providing a return authorization if necessary.

  • Return Shipping:

    • Wholesale customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

  • Refund:

    • Once the returned items are received and inspected, we will issue a refund for the wholesale purchase price, excluding any shipping costs, or will be happy to offer you a credit for another item.

 

At Earth Friendly, we value your business, and our goal is to make your experience with our products as positive as possible. If you have any questions or concerns about our return policy, please do not hesitate to contact our Customer Service or Wholesale Support teams. Thank you for choosing Earth Friendly!

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